{"id":3,"date":"2025-02-20T09:42:45","date_gmt":"2025-02-20T09:42:45","guid":{"rendered":"https:\/\/uby.ddk.mybluehost.me\/?page_id=3"},"modified":"2026-01-19T18:17:57","modified_gmt":"2026-01-19T18:17:57","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/tilc.com.au\/staging\/4303\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3\" class=\"elementor elementor-3\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-098f40b e-flex e-con-boxed e-con e-parent\" data-id=\"098f40b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-77946b8 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"77946b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Privacy Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7017d81 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"7017d81\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">We are committed to protecting your privacy and handling your personal information safely and responsibly.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-92f54d1 e-flex e-con-boxed e-con e-parent\" data-id=\"92f54d1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-62da28ab elementor-widget elementor-widget-text-editor\" data-id=\"62da28ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<p><\/p>\n\n\n\n<p><strong>Effective Date: 1 April 2025<\/strong><\/p>\n\n\n\n<p>Welcome to The Independent Living Company. Your privacy is important to us. This Privacy Policy outlines how we collect, use, store and protect your personal information when you visit our website or use our services.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Who We Are<\/h2>\n\n\n\n<p>The Independent Living Company (\u201cwe\u201d, \u201cour\u201d, or \u201cus\u201d) provides personalised guidance and recommendations to help individuals and families confidently navigate their care journey.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Information We Collect<\/h2>\n\n\n\n<p>We may collect and process the following types of personal data:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Contact information<\/strong>: name, email address, phone number<\/li>\n\n\n\n<li><strong>Demographic information<\/strong>: age, location, preferences<\/li>\n\n\n\n<li><strong>Care-related details<\/strong>: information about care needs or those of your loved ones (only with your consent)<\/li>\n\n\n\n<li><strong>Usage data<\/strong>: IP address, browser type, operating system, pages visited, and time spent on the site<\/li>\n\n\n\n<li><strong>Communication history<\/strong>: records of any correspondence with us<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">3. How We Use Your Information<\/h2>\n\n\n\n<p>We use your data to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Provide personalised care guidance and recommendations<\/li>\n\n\n\n<li>Improve our website and services<\/li>\n\n\n\n<li>Communicate with you about your enquiries or requests<\/li>\n\n\n\n<li>Send relevant updates or newsletters (if you\u2019ve opted in)<\/li>\n\n\n\n<li>Comply with legal obligations<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">4. Legal Basis for Processing<\/h2>\n\n\n\n<p>We process your personal data based on the following lawful grounds:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your consent<\/li>\n\n\n\n<li>The performance of a contract<\/li>\n\n\n\n<li>Legal obligations<\/li>\n\n\n\n<li>Our legitimate interests (e.g. improving our services)<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">5. Sharing Your Information<\/h2>\n\n\n\n<p>We do not sell or rent your data. We may share your information with:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Trusted service providers who assist in operating our website or delivering our services<\/li>\n\n\n\n<li>Regulatory bodies or law enforcement where required by law<\/li>\n<\/ul>\n\n\n\n<p>All third parties are required to respect the security of your personal data and to treat it in accordance with the law.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. Data Security<\/h2>\n\n\n\n<p>We take data protection seriously and have appropriate security measures in place to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. Data Retention<\/h2>\n\n\n\n<p>We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including satisfying legal, accounting or reporting requirements.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8. Your Rights<\/h2>\n\n\n\n<p>Under UK and Australian data protection laws, you have rights including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Access to your personal data<\/li>\n\n\n\n<li>Correction of inaccurate or incomplete data<\/li>\n\n\n\n<li>Erasure of your data in certain circumstances<\/li>\n\n\n\n<li>Objection to or restriction of processing<\/li>\n\n\n\n<li>Data portability<\/li>\n<\/ul>\n\n\n\n<p>To exercise your rights, please contact us using the details below.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">9. Cookies<\/h2>\n\n\n\n<p>Our website uses cookies to enhance your experience. You can manage your cookie preferences through your browser settings. For more information, see our <a class=\"\" href=\"#\">Cookie Policy<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">10. Third-Party Links<\/h2>\n\n\n\n<p>Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. Please review their privacy policies before providing any personal information.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">11. Contact Us<\/h2>\n\n\n\n<p>If you have any questions about this Privacy Policy or how we handle your data, please contact us at:<\/p>\n\n\n\n<p><strong>The Independent Living Company<\/strong><br><strong>Email:<\/strong> <a class=\"\">hello@tilc.com.au<\/a><br><strong>Phone:<\/strong> 0414 371 395<br><strong>Address:<\/strong> PO Box 3034, Ashgrove East, QLD, 4060<\/p>\n\n\n\n<p>If you\u2019re not satisfied with our response, you have the right to lodge a complaint with the <strong>Information Commissioner\u2019s Office (UK)<\/strong> or the <strong>Office of the Australian Information Commissioner (OAIC)<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>UK: <a class=\"\" href=\"https:\/\/www.ico.org.uk\">www.ico.org.uk<\/a><\/li>\n\n\n\n<li>Australia: <a class=\"\" href=\"https:\/\/www.oaic.gov.au\">www.oaic.gov.au<\/a><\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>We are committed to protecting your privacy and handling your personal information safely and responsibly. Effective Date: 1 April 2025 Welcome to The Independent Living Company. Your privacy is important to us. This Privacy Policy outlines how we collect, use, store and protect your personal information when you visit our website or use our services. 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